Administrative Assistant - GP Practice

Woodston Personnel Ltd is delighted to partner with a rapidly growing GP practice based in Dublin who are now seeking an experienced  Administrative Assistant to join their team.

Key Responsibilities

• Welcome patients and visitors in a friendly and professional manner.

• Manage incoming calls, emails, and patient enquiries, providing information or directing queries appropriately.

• Book, amend, and cancel patient appointments using the practice clinical system.

• Assist patients with registration, form completion, and access to online services.

• Maintain accurate patient records and ensure confidentiality in line with practice policies and GDPR.

• Process incoming and outgoing correspondence, including referrals, test results, and clinical documents.

• Scan, file, and index documents into patient records.

• Support prescription processing and repeat medication requests (non-clinical elements).

• Update practice information, templates, and noticeboards as required.

• Handle tasks assigned by GPs, nurses, or managers in line with competency and role boundaries.

• Follow practice policies, including safeguarding, confidentiality, data protection, and health & safety.

• Participate in team meetings and contribute to continual improvement of practice processes.

• Support seasonal or project-based tasks (e.g., flu clinics, data quality projects).

• Provide cover for colleagues during periods of absence or high demand (where possible).

• Collaborate with administrative teams across the organisation to ensure integrated, patient-centered service delivery.

Benefits:

Supportive work environment.

Competitive salary package (negotiable).

Contact us today if you’re interested in applying for this role.

• Minimum 1 year previous experience of working in a GP practice/primary care setting.

• Experience using the Socrates IT System in a healthcare setting.

• Strong communication and interpersonal skills.

• Good IT skills, including experience with emails, calendars, and office software.

• Ability to work accurately, prioritise tasks, and manage time effectively.

• Friendly, professional manner with a focus on patient care.

• Ability to maintain confidentiality and follow policies.